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Michelle Jackson-Blackwell
Certified UX Writer
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Case Studies
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Project
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Case study: Content design for an AI-assisted, interest-based, personalized experience
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Project
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Case study: Content design for a sexual wellness shopping experience
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Project
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Case study: Content-first design for a functional + emotional brand polish
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Craft
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Strategies that enhance the practice of content design
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Samples
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Examples of in-product education, growth/onboarding, conversational design, and other user flows
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UX Research
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Journey map: Contextual micro-moments in a user journey to address customer needs
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