I'm a craft-oriented, insights-driven content designer with a career in UX and a lifelong love for words. I participate fully in the design thinking process -- helping to simplify complex concepts and deliver [functional + emotional] content and experiences that meet user needs AND business goals. I enjoy partnering with product teams & collaborating with cross-functional teams to iterate on design solutions and solve business challenges.

My career is built on a foundation of professional experience, graduate education, professional certifications, and a deep respect for user-centered design. I'm just as likely to ask questions to get to the root of the pain point as I am to write UI content or microcopy, perform task analysis, participate in design thinking sessions, sketch a design idea, build a wireframe, or prep a prototype for user testing.

Always have been, and this is why I am genuinely energized by UX & design thinking. I consider myself fortunate to have built a career in a profession I enjoy. Making the digital product experience 'look & feel' easy is actually not easy at all, and I enjoy the user-centered design process.

My career lives at the intersection (or traffic circle) of content design, UX writing, interaction design, & UX strategy. My years of experience in UX architecture, plus a lifelong love for words and natural affinity for writing and editing, led me on an interesting "happy path" to content design. To learn more, take a look at my story on Medium.

I had the pleasure to meet and work with Michelle [and] not only [is she] an amazing content designer, she's a very strategic thinker. It was always great to partner with her during the UX development phase to get her insights on overall flows. Collaborating with her always resulted in a more polished, elevated final result.

Michelle is also an amazing and empathetic person to connect with on a personal level. I can't recommend her enough, and would be very happy to work with her again in the future!

It has been an absolute pleasure collaborating with Michelle. I'm thrilled about the strong partnership we've built between our teams. Your ability to craft inspiring content while considering all the nuances that impact global audiences is truly commendable. I appreciate how you actively incorporate feedback from the Globalization team to enhance the readability of our localized versions.

In addition to stellar writing skills, I've had the opportunity to witness [her] leadership in our cross-functional meetings. [Her] kindness, directness, and precision in communication stand out... our collaboration on impactful projects has been truly rewarding.

In our roles as the two writing leads for Wish, maintaining cohesive messaging both inside and outside the app is crucial. Michelle has consistently gone above and beyond to foster collaboration, involving me in the review process of her team's work and providing valuable feedback on mine to ensure a unified messaging strategy.

Whether I encounter writer's block or simply need a peer review, Michelle has proven to be a reliable resource, helping me refine my copy and catch typos that I might have overlooked. Overall, Michelle's leadership, collaborative spirit, and openness to feedback have significantly contributed to our successful partnership and the quality of our shared projects.

Michelle and I worked together in improving the UX at the American Cancer Society, and her personal care for the work was visible every day. She is a critical thinker and a great listener, one who asks the right and tough questions. Her work is detailed, rooted in strategy and research, and aware of technology capabilities. She is intrinsically motivated to do better and learn more.

Michelle's approach to problem-solving is wholistic and collaborative. She has a way of working with others that encourages listening, productivity, collaboration, trust, and fun. She develops lasting and trusting relationships with the business and communicates with purpose. I admire her constant push for data-based decisions, her integrity, and her respect for colleagues and their work. I am honored to have worked with her, and anyone who gets that chance is lucky to have her.

Michelle is a thoughtful user experience professional with great insights. I had the pleasure of working with Michelle on multiple concurrent projects, and she balanced her workload with grace and flexibility. She asks great questions, and often would go above and beyond what was asked of her to ensure the success of a project.

Michelle is equally adept at both strategy and tactics, a consummate professional, and a great communicator. I have no reservations in recommending Michelle, and would be honored if I ever have the chance to work with her again.

I worked closely with Michelle on several development projects at AutoTrader.com. Michelle was responsible for supplying wireframes and providing detailed UX designs for our web applications. Her designs were very detail oriented and lined up explicitly with business requirements to provide a very well executed user experience. Michelle was a pleasure to work with and is a very skilled and professional Interaction Designer.